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Contact & Support ​

We're here to help! Whether you've found a bug, have a feature request, or just want to say hello, we'd love to hear from you.

We respect your privacy. Your information will only be used to respond to your inquiry.

What to Include in Your Message ​

Reporting Bugs ​

Help us fix issues faster by including:

  • What happened: A clear description of the issue
  • Steps to reproduce: How can we recreate the problem?
  • Expected behavior: What should have happened instead?
  • Your setup:
    • Browser and version (e.g., Chrome 120, Firefox 121)
    • Operating system (e.g., Windows 11, macOS 14)
    • EmberBoard version (shown in top-right corner of the app)
  • Screenshots: If applicable, attach screenshots showing the issue

Example:

What happened: Timeline playback skips beats
Steps to reproduce:
1. Create 5 beats in sequence
2. Press spacebar to play
3. Beat #3 is skipped during playback

Expected: All beats should play in order
Browser: Chrome 120 on Windows 11
EmberBoard version: 0.1.4-alpha

Feature Requests ​

Have an idea for a new feature? Tell us:

  • What feature you'd like to see
  • Why it would be useful to you and others
  • How you envision it working (optional)

General Questions ​

Questions about how to use EmberBoard? Need workflow advice?

Alternative Contact ​

Email: info@gnomelight.com

We typically respond within 1-2 business days.

Support Development ​

Love EmberBoard? Support ongoing development and help us add new features:

☕ Support on Ko-fi

Response Times ​

We're a small team working hard to make EmberBoard better. Please allow:

  • Bug reports: 1-2 business days for initial response
  • Feature requests: 3-5 business days
  • General questions: 1-2 business days

Critical bugs affecting many users will be prioritized.

We read every message and appreciate your feedback. Thank you for using EmberBoard!